Microsoft Office Update for Mac Fast Insider Version 16.30

Anonymous
2019-09-27T12:44:07+00:00

Hi. I keep having an ongoing issue that when I try to update the latest version for Fast Insider 16.30. (I keep on having the problem.) Each time I run, I get the following message:

One or more update packages could not be downloaded. Please try again.

These applications were not updated:

PowerPoint

Word

Outlook

OneNote

Edge

Excel

This is a continuous issue that I have had for months. My laptop info is:

Model Name: MacBook Air

  Model Identifier: MacBookAir7,2

  Processor Name: Intel Core i7

  Processor Speed: 2.2 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  Boot ROM Version: 188.0.0.0.0

  SMC Version (system): 2.27f2

  Serial Number (system): Left Blank for security reasons

  Hardware UUID: Left Blank for security reasons

I have sent multiple inquiries about this issue for several releases, and it is only occurring on this laptop. I have another Mac that installs correctly. I haven't received a clear enough answer to this ongoing dilemma. I have followed the instructions for removing the applications and reinstalling them. In frustration, I contacted Apple to see if they had a resolution. Apple's response was: I am posting the email response.

Apple Support Communities

AzSaikh has posted in the Software Update community. Office 365 update error the issue might be with one of the updates the only way to pass this is to manually download and install updates visit Microsoft page and search for the update. Download the update file and install. That should fix your problem.

Finally, my questions are:

  1. Is there a link to the latest Office 365 insider at this time it is 16.30 for each Office Product as suggested above?
  2. I know this is an ongoing issue for a lot of individuals because I scour through your answers, and for the past few months, they have been the same.
  3. I don't want to return to slow insider. I like being a fast insider individual. Will you resolve this for me?

Thanks in advance,

Kent Barnett

Microsoft 365 Insider | Install, activate, and update | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

29 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-12-04T18:38:46+00:00

    Can you launch Terminal, then enter "ls /Library/PrivilegedHelperTools" and let us know whether the "com.microsoft.autoupdate.helper" file is listed?

    -Jesse

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-12-04T18:51:21+00:00

    Jesse,

    It is.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-05T13:01:31+00:00

    Yes, Jesse.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-12-05T17:25:10+00:00

    Thank you for confirming. There doesn't appear to be anything wrong with AutoUpdate that would cause this to happen. What is the current build that you have installed? Are you still on a 16.30 build?

    -Jesse

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-12-16T12:56:40+00:00

    Jesse,

    Any luck or updates? This is still happening under the new release.

    Thanks

    Was this answer helpful?

    0 comments