Microsoft Office Update for Mac Fast Insider Version 16.30

Anonymous
2019-09-27T12:44:07+00:00

Hi. I keep having an ongoing issue that when I try to update the latest version for Fast Insider 16.30. (I keep on having the problem.) Each time I run, I get the following message:

One or more update packages could not be downloaded. Please try again.

These applications were not updated:

PowerPoint

Word

Outlook

OneNote

Edge

Excel

This is a continuous issue that I have had for months. My laptop info is:

Model Name: MacBook Air

  Model Identifier: MacBookAir7,2

  Processor Name: Intel Core i7

  Processor Speed: 2.2 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  Boot ROM Version: 188.0.0.0.0

  SMC Version (system): 2.27f2

  Serial Number (system): Left Blank for security reasons

  Hardware UUID: Left Blank for security reasons

I have sent multiple inquiries about this issue for several releases, and it is only occurring on this laptop. I have another Mac that installs correctly. I haven't received a clear enough answer to this ongoing dilemma. I have followed the instructions for removing the applications and reinstalling them. In frustration, I contacted Apple to see if they had a resolution. Apple's response was: I am posting the email response.

Apple Support Communities

AzSaikh has posted in the Software Update community. Office 365 update error the issue might be with one of the updates the only way to pass this is to manually download and install updates visit Microsoft page and search for the update. Download the update file and install. That should fix your problem.

Finally, my questions are:

  1. Is there a link to the latest Office 365 insider at this time it is 16.30 for each Office Product as suggested above?
  2. I know this is an ongoing issue for a lot of individuals because I scour through your answers, and for the past few months, they have been the same.
  3. I don't want to return to slow insider. I like being a fast insider individual. Will you resolve this for me?

Thanks in advance,

Kent Barnett

Microsoft 365 Insider | Install, activate, and update | MacOS

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  1. Anonymous
    2019-10-02T18:21:50+00:00

    The latest version of the auto-update. I have been a developer for Apple for years. It isn't a VPN or any other network-related issue. I am a network engineer. Assume that the issue is a development-related one, there are a number of these requests from other users. It is a hardware related issue or a software-related issue.

    I have wasted a LOT of time trying to get one of three machines (all Apple from Macbook Air: the problem child, Macbook Pro: No issues and a MacBook again no issues.) I have followed each of the suggested remedies. The one that worked was deleting all traces of Office. It worked once, this was three releases ago. I have checked my account. No issues. 

    Why is this a problem for me? My business life relies especially on this machine. I use it for all my business needs. 

    Let me know how I can help. Assume that you are not dealing with a novice, I took it to the Apple Bar and they explained like Apple support explained it's a Microsoft issue. It's not hardware, software including Malware, etc or Network. This is a specific problem that a few people are experiencing. Is there a link to a new version of the auto-update?

    Thanks, and please forgive the terseness of the message. I have sent at least five requests with the same remedies and no solution.

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  2. Anonymous
    2019-10-02T20:11:04+00:00

    The latest build of MAU can be found on the Update History page.

    We are not aware of any ongoing issue that would be causing this. We have seen similar issues in the past, however the most recent one was resolved via an update. We would also expect to be seeing additional reports from users experiencing the same behavior of that issue recurred, and so far we are not. 

    Additional information that may be helpful in further troubleshooting:

    1. What version and build of Office do you currently have installed. We need the full version and build number, which can be found under the Word > About Word or equivalent menu in any Office app. We are looking for the 16.xx (xxxxxx) number.
    2. What version of MacOS do you currently have installed on the effected machine?

    -Jesse

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  3. Anonymous
    2019-10-03T12:02:02+00:00

    Hi Jesse,

    The answers are:

    1. Office Version 16.27 (19071500)
    2. Mac Version 10.14.5(180103)

    I hope this helps finds a solution. Again, it is only occurring on this specific machine. I can send over the report if you think it will help.

    Thanks in advance.

    Kent

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  4. Anonymous
    2019-10-03T16:56:51+00:00

    Lets try this. First, in any Office app go to Help > Check for Updates. Then switch your preferred update channel to Insider Slow. Run the updater. If that successfully updates to the latest Insider Slow build, restart your machine, then repeat the process and select Insider Fast and try to update again.

    -Jesse

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  5. Anonymous
    2019-10-03T17:29:00+00:00

    Jesse,

    I just did this (again.) Doesn't even get past Slow Insider, it bombs out the same way with the same error.

    Thanks

    Kent

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