Microsoft Office Update for Mac Fast Insider Version 16.30

Anonymous
2019-09-27T12:44:07+00:00

Hi. I keep having an ongoing issue that when I try to update the latest version for Fast Insider 16.30. (I keep on having the problem.) Each time I run, I get the following message:

One or more update packages could not be downloaded. Please try again.

These applications were not updated:

PowerPoint

Word

Outlook

OneNote

Edge

Excel

This is a continuous issue that I have had for months. My laptop info is:

Model Name: MacBook Air

  Model Identifier: MacBookAir7,2

  Processor Name: Intel Core i7

  Processor Speed: 2.2 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  Boot ROM Version: 188.0.0.0.0

  SMC Version (system): 2.27f2

  Serial Number (system): Left Blank for security reasons

  Hardware UUID: Left Blank for security reasons

I have sent multiple inquiries about this issue for several releases, and it is only occurring on this laptop. I have another Mac that installs correctly. I haven't received a clear enough answer to this ongoing dilemma. I have followed the instructions for removing the applications and reinstalling them. In frustration, I contacted Apple to see if they had a resolution. Apple's response was: I am posting the email response.

Apple Support Communities

AzSaikh has posted in the Software Update community. Office 365 update error the issue might be with one of the updates the only way to pass this is to manually download and install updates visit Microsoft page and search for the update. Download the update file and install. That should fix your problem.

Finally, my questions are:

  1. Is there a link to the latest Office 365 insider at this time it is 16.30 for each Office Product as suggested above?
  2. I know this is an ongoing issue for a lot of individuals because I scour through your answers, and for the past few months, they have been the same.
  3. I don't want to return to slow insider. I like being a fast insider individual. Will you resolve this for me?

Thanks in advance,

Kent Barnett

Microsoft 365 Insider | Install, activate, and update | MacOS

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  1. Jim G 134K Reputation points MVP
    2019-09-27T14:09:14+00:00

    Hi Kent,

    The only way to get insider fast builds is via AutoUpdate. The builds are not released with installers.

    The first thing I would try is to install a new build of AutoUpdate. This has worked to fix this issue sometimes, but not always:

    Boot to safe mode by holding the Shirt key down as you restart your Mac. Then, download, install and then run the latest version of AutoUpdate to update Office. If all goes well, do a regular restart.

    https://go.microsoft.com/fwlink/p/?linkid=830196

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  3. Anonymous
    2019-09-27T19:40:40+00:00

    Yep, nope. That is posted in someone else’s post from about a year ago. 

    Again, this is consistently happening. The only time I get it to work is when I have to remove everything related to Office 365 when it’s in Insider Slow and Insider Fast. The resolution is no resolution. I respect and appreciate the help, but, this issue is ongoing to myself and others. Although it, the problem, maybe a covert way to use Apple Office or Google Office, both viable but not what I use for work.

    Is there another solution that doesn’t cause me to rip my hair out? I like being an Office FAST and or SLOW insider. 

    Please don’s ask for me to do a SAFE mode, this didn’t and has not worked in the past. 

    There’s got to be a long-term solution. This has been going on for at least 3 iterations of fast insider.

    Thanks,

    Kent Barnett

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  4. Jim G 134K Reputation points MVP
    2019-09-28T16:43:06+00:00

    Hi

    There's something different about your Mac. Perhaps we can figure it out, but in the meantime, please be sure to report the misbehavior within the Insider build using the Smile button in the apps. These reports send metrics to Microsoft from Insider Fast builds and they might help the team troubleshoot this issue.

    If you are able to, can you connect to a different internet provider and see if you have the same problem?

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  5. Anonymous
    2019-10-02T17:37:53+00:00

    Can you let us know what version and build of AutoUpdate it shows that you have installed? Also, are you connecting to the internet through a VPN when you're trying to update? If so, does the same happen if you aren't connected via VPN?

    -Jesse

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