Excel 16.97 update error

Anonymous
2025-04-24T19:52:36+00:00

Hi, I am getting an update error installing Microsoft Excel 16.97 on Mac OS Sequoia. I am currently on 16.96. The install stops near the end of the progress bar for a long time and then I get an update error.

I've had similar issues before and resolved by installing from the pkg file but I can't find the 16.97 install file.

Is it possible to download a pkg file?

Microsoft 365 Insider | Install, activate, and update | MacOS

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  1. Anonymous
    2025-04-29T18:27:25+00:00

    Hi MikePugh2,

    Hope you are doing well!

    Have you ever tried the steps suggested by one of our MVP moderator? You will need to report the problem as much as possible for this to be notify with our developers for Office.

    However, if you use the Menu Bar and choose Help > Feedback > Report a Problem and describe what's going on with the Excel update from the server and that the other apps update as expected, maybe someone on the Microsoft side can reset the server.

    Best regards,

    Bo

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  2. Anonymous
    2025-04-29T18:43:09+00:00

    Yes, I've tried the steps and I did the report a problem a couple of days ago. Nothing sorted, so far.

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  3. Anonymous
    2025-04-30T06:33:58+00:00

    16.98 available this morning, same issue with this install.

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  4. Jim G 134K Reputation points MVP
    2025-04-30T17:13:53+00:00

    You'd think between the two of us we would have figured this out.

    Please send in a fresh report since 16.98 came out. Help >Feedback > Report a Problem while in the version of Excel you're stuck on. Also, while AutoUpdate is running, you can send feedback about AutoUpdate using the menu bar, too.

    When you go out to eat at restaurants, do servers routinely forget some of your orders? When you go to the movies, are parts of the movies missing? How do you get such bad luck LOL?

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  5. Anonymous
    2025-04-30T17:36:30+00:00

    I've sent off the feedback. This is the error in the log.

    C23-92E3F82446DC","IOC":"YES","UpdateName":"Microsoft Excel Update 16.98.0 (25042727)","Operation":"Begin","IsSilent":"NO","AppID":"XCEL2019","UpdatePkg":"Excel_16.96.25042021_to_16.98.25042727_BinaryDelta.pkg","NeedVerify":"YES"}

    [Microsoft Update Assistant] ErrorsAndWarnings: {"Error":"Failed with reply: Unexpected error occurred with termination status code: 1","UpdateID":"C9BB0F3E-0046-4F09-BC23-92E3F82446DC","Operation":"Install","AppID":"XCEL2019"}

    [Microsoft Update Assistant] InstallUpdatesTask.UpdateStatus: {"UpdateID":"C9BB0F3E-0046-4F09-BC23-92E3F82446DC","AppNameChanged":"NO","IOC":"YES","UpdateName":"Microsoft Excel Update 16.98.0 (25042727)","Operation":"End","IsSilent":"NO","AppID":"XCEL2019","BundleVersion":"16.96.25042021","UpdatePkg":"Excel_16.96.25042021_to_16.98.25042727_BinaryDelta.pkg","NeedVerify":"YES","Success":"NO"}

    [Microsoft Update Assistant] InstallUpdatesTask.RemoveClone: {"AppNameChanged":"NO","UpdateID":"C9BB0F3E-0046-4F09-BC23-92E3F82446DC","UpdatePkg":"","AppID":"XCEL2019","Success":"YES","UpdateName":""}

    [Microsoft Update Assistant] Update.InstallCleanUpForApp: {"AppID":"XCEL2019","UpdateID":"C9BB0F3E-0046-4F09-BC23-92E3F82446DC","AppState":"16"}

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