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Hi, I am getting an update error installing Microsoft Excel 16.97 on Mac OS Sequoia. I am currently on 16.96. The install stops near the end of the progress bar for a long time and then I get an update error.
I've had similar issues before and resolved by installing from the pkg file but I can't find the 16.97 install file.
Is it possible to download a pkg file?
Processes in Microsoft 365 Insider for installing preview builds, activating subscriptions, and keeping apps up to date with the latest Insider features.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
MacOS 15.4.1
Created a new admin account but still the same issue.
It gets to this point quickly and then stops for several minutes before finally failing.
OK we've beat the install issues to death and ruled out just about everything. It's time to focus on the OS.
First, verify the startup volume
Repair a disk using Disk Utility on Mac - Apple Support
Then, make a new user account in Mac OS System Preferences and try again in the new user..
Hi, I've been through those steps. No issues with the storage. Installed latest from pkg. Tried from Safe Mode
NO joy I'm afraid.
Beta builds are available only via AutoUpdate.
Things you might try:
Verify your Mac's startup volume:
How to repair a Mac storage device with Disk Utility
Reinstall AutoUpdate:
Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater. The update is free.
https://go.microsoft.com/fwlink/p/?linkid=830196
Boot your Mac to Safe Mode and then try to update again
How to Boot in Safe Mode on an Apple Silicon Powered Mac
Older macs: Perform a Safe Boot by holding the SHIFT key down as your Mac starts up from a restart or shut down.
I'm on the beta channel, so 16.97 is the latest version. Do you have the Beta location to Download & Install Excel Manually?