Excel 16.97 update error

Anonymous
2025-04-24T19:52:36+00:00

Hi, I am getting an update error installing Microsoft Excel 16.97 on Mac OS Sequoia. I am currently on 16.96. The install stops near the end of the progress bar for a long time and then I get an update error.

I've had similar issues before and resolved by installing from the pkg file but I can't find the 16.97 install file.

Is it possible to download a pkg file?

Microsoft 365 Insider | Install, activate, and update | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-29T18:27:25+00:00

    Hi MikePugh2,

    Hope you are doing well!

    Have you ever tried the steps suggested by one of our MVP moderator? You will need to report the problem as much as possible for this to be notify with our developers for Office.

    However, if you use the Menu Bar and choose Help > Feedback > Report a Problem and describe what's going on with the Excel update from the server and that the other apps update as expected, maybe someone on the Microsoft side can reset the server.

    Best regards,

    Bo

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  2. Jim G 134K Reputation points MVP
    2025-04-29T18:26:34+00:00

    If you have ready access to a different internet provider, you might try switching providers temporarily.

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  3. Anonymous
    2025-04-28T19:18:38+00:00

    This has been like this for well over a week now, a bit strange it's not been sorted on the server.

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  4. Anonymous
    2025-04-28T14:41:14+00:00

    Hi MikePugh2,

    Hope you are doing well.

    Thank you for reply.

    Good to know that you provided the exact edition of Office you are using as you use beta channel version. As I checked this post and together with our MVP advisor as they recommend, may I know if this is already answered your question as they have informed that this is server issue of our system? So that I will have to close this one. Thank you!

    Best regards,

    Bo

    Microsoft Community

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  5. Jim G 134K Reputation points MVP
    2025-04-27T12:10:42+00:00

    Aha! It's just the Excel update that won't install.

    This is a server error of some sort. Either the update didn't get fully uploaded to the update server, or it's corrupt in some way. This is an issue with the server that services your downloads.

    This happens to me every once in a while with apps in the beta program. My solution is to wait a couple days. The server gets updated periodically and then the install works again. The longest I think you'd ever have to wait is one week.

    However, if you use the Menu Bar and choose Help > Feedback > Report a Problem and describe what's going on with the Excel update from the server and that the other apps update as expected, maybe someone on the Microsoft side can reset the server.

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