Has there been an update to the dimensions of the teams backgrounds? March 13, 2025

Anonymous
2025-03-13T19:17:57+00:00

We are trying to upload 1920 x 1080 custom backgrounds and we are getting an error message saying invalid size. Testing other sizes, anything square 1:1 works but gets cropped in the viewer. We also tried 1280 x 800, but same gets cropped. There isn't mention of this update in any of the update logs. What is the correct size, is there a template to follow to know what gets cropped?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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  1. Anonymous
    2025-04-08T08:01:10+00:00

    I am Version 25060.203.3471.5023 (25060.203.3471.5023). I have tried running auto-update. What can I do to force a new version? I have also uninstalled and re-downloaded Teams.

    I had the same issue. Downloading the latest version still resulted in the same problem. What worked for me was reducing the image size to 1800 pixels or less.

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  2. Anonymous
    2025-04-07T09:40:33+00:00

    Hi,

    We have the same problem in our organization. Can't upload literally any background, not matters if its .png or jpg.

    Best regards.

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  3. Anonymous
    2025-04-07T09:18:39+00:00

    Hi there,

    I have a similar issue. I can't upload an image even though it's the correct size.

    Thanks.

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  4. Anonymous
    2025-04-02T03:51:59+00:00

    OMG! I just wasted a whole day trying to upload 1920x1080px backgrounds.
    Thank you so much for the 1200x675px tip.

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  5. Anonymous
    2025-03-27T19:10:16+00:00

    Hello, I had the same issue after fresh install of Windows and Office 365.

    I have solved this the following way:

    • Went to Windows configuration > Apps > Installed Applications;
    • Found Microsoft Teams, clicked the 3 dots on the very right > Advanced Options;
    • Scrolled down until I saw Restore option and clicked on "Restore" button.

    After that I was able to add the backgrounds that was failing before.

    I hope I have helped someone.

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