Microsoft Teams on macbook - external microphone stops working during a call only when I switch to another app.

Anonymous
2024-09-27T12:42:30+00:00

Hello,

I have an issue after updating to the last version of Microsoft Teams (Version 24231.509.3122.5539) for Mac OS.

I'm ever using a Focusrite 2i2 as an external soundcard for my Rode microphone.

When a Teams call starting everyting is ok.

But if I switch to another app during the call, after some second, the microphone stops working.

This happens only in Teams.

I've tried to open the audio input control panel to see if the signal of the microphone still working, and... it works.

I see the input signal but the other person in call can't hear me.

To fix this, I have to switch back to Teams Call and open the microphone menu. After one seconds it start to works again.

It works only when the microphone menu is open.

But when I switch again to another app, it stops working.

If I use the Macbook pro built in microphone I have no problem.

This happens only with Teams. If I use another app like Zoom, I don't have problems.

I've tried to restart my macbook pro without success.

I've tried to reinstall Microsoft Teams without success.

Mac OS Sequoia 15.0

Best Regards

Roberto

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2024-12-19T02:36:04+00:00

I can report a successful Teams call after upgrading to MacOS 15.2 using my Yeti microphone in my Teams meeting today. No having to babysit the microphone menu! Yay! I'm glad this situation appears to be resolved with many of us after upgrading to MacOS 15.2. Hopefully we'll see more successful reports.

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Anonymous
2024-12-16T14:26:42+00:00

I upgraded to 15.2 as well and I can report that I did not lose audio in Teams with my Samson Q9U. It seems to be resolved which is a huge relief!!!

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Anonymous
2024-12-10T16:12:34+00:00

Solved with Sequoia 15.2 RC 2.

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Anonymous
2024-12-10T14:24:30+00:00

Confirmed working for me on the final release of macOS Sequoia 15.2

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Anonymous
2024-12-13T02:25:04+00:00

Tested my Logitech Yeti after upgrading to MacOS 15.2 and issue is resolved. Tested a few calls via MS Teams. However seeing the feedback, maybe specific brands remains unresolved. So it would help going forward if it has resolved/not resolved your issues, do state the brand of your microphone here. Thanks!

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  1. Anonymous
    2024-09-27T14:10:37+00:00

    Hello Andreasi Roberto

    Good day and thanks for posting in Microsoft forum community

    -Does this happen if you use teams on the web as well? This will narrow down if the issue is only affecting the app.

    -If possible, please confirm whether or not you get same situation when you try to update your MacOS Sequoia to 15.1 Beta 3 or Version 15.1 Beta (24B5035e)

    If there are no issues on the web, you can try to clear teams' cache and check if there is any difference.

    1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
    2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
    3. Enter the following commands, and press Return after each command:
      rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
      rm -rf ~/Library/Containers/com.microsoft.teams2
    4. Restart Teams.

    If the issue persists, I'd strongly suggest you raise a support request to our online tech support team. we have received a number of requests with teams regarding this MacOS version, and the team is currently looking in the situation.

    As an organization admin, you can raise this request to report this symptom to our online channel through the M365 admin center if you have the permissions. You can reach out to your admin in case you don't to raise this for you. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

    I will also revert back when I get more info on this.

    Your patience and cooperation are much appreciated.

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