I am using teams from chrome browser and the person on the other side hears echo when they speak. Please help.

Anonymous
2024-01-12T08:16:38+00:00

I am using MacBook Pro speakers and Microphone as per the Teams settings. When I open settings and just select MacBook Pro speakers and Microphone again, the echo stops. This is really annoying. Can someone help?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-01-12T09:57:39+00:00

    Hello Komal,

    My name is EngineTyme, an Independent Advisor and a Microsoft user like you and I would be glad to help you.

    Echoing during Teams calls in the Chrome browser can be frustrating. Based on your description, it seems to be a temporary issue related to audio settings. Here are some things you can try to fix it:

    1. Restart Teams in Chrome: Close all Teams tabs in your Chrome browser. Re-open Teams and join the call again.
    2. Adjust microphone settings: In Teams settings (accessible through the gear icon), go to Devices. Select your MacBook Pro Microphone under Microphone. Make sure the Automatic gain control and Echo cancellation options are enabled. Adjust the Microphone volume slider to a suitable level (not too high).
    3. Test your audio: Click on the Make a test call button in the Devices settings. Follow the prompts and listen for any echo during the test call.
    4. Disable other audio applications: Close any other programs that might be using your microphone or speakers (e.g., music apps, video calls on other platforms).
    5. Use headphones: If the echo persists, try using wired or wireless headphones. This can help isolate the microphone and speakers, reducing echo potential.
    6. Consider browser extensions: Some Chrome extensions are designed to improve audio quality during online calls. Research and try reputable extensions like Krisp or NoiseGator to see if they help.

    “Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

    Please let me know if you have any questions or concern.

    Best regards, EngineTyme.

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  2. Anonymous
    2024-01-16T06:49:25+00:00

    I have been experiencing this for about 3 days now.

    I have responded by changing my browser from Chrome to Edge when having web meetings in Teams.

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  3. Anonymous
    2024-01-16T08:12:06+00:00

    Hi,

    I have used teams for many years in Chrome, from my 2 different iMacs, located at different places and it has been working well, But recently since the start of 2024 I get reports of many audio-issue and loud echo from the remote end. Microsoft needs to take this issue seriously and get a solution. Something has definitely change, making in impossible to use Teams in speaker-mode on Edge.

    PS: I have tested also from Chrome on Windows 11, same issue there..

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  4. Anonymous
    2024-01-16T08:25:23+00:00

    Sorry, the echo occurred in Edge as well.

    I have no choice but to use headphones.

    PS:
    In my case, the problem seems to be that the PC recognizes the voice of the browser. This may be an OS or voice driver issue, not Chrome,Edge.

    It is acting as if the stereo mixer is enabled.

    I guess the tricky part of this problem is that I don't notice it myself and need a caller to verify it.
    Sorry if this is unrelated to the subject matter.

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  5. Anonymous
    2024-01-16T13:16:58+00:00

    i just started experiencing the same issue with echo on a teams call for other participants when i join the call from my laptop. I have used teams over chrome with speakerphone for last 2 years without issue. this just started in the past few weeks. i have never had to use headphones. now i have to mute myself so that others can talk. this must have started after the recent OS update.

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