No notification banner or sound on Microsoft Teams desktop app for Mac

Anonymous
2023-09-01T08:25:00+00:00

I use the Microsoft Teams desktop app on my Macbook. No matter what I do, I cannot get the app to play sound or show a banner for notifications in the app. This problem is being experienced by the other members of my team, who also use the desktop app on Mac.

I am using this version of Teams: Microsoft Teams Version 1.6.00.22155. It was last updated on 2023/08/17.

This is the OS that I’m using: macOS Ventura 13.5

I would love to include screenshots but Microsoft answers won’t upload my images! It says “upload failed” each time, without even partially uploading. Guess what - can’t find the solution to this on answers either. So, here is a written description of what I can see in my settings on the desktop app:

Under settings -> appearance and sound: "show message preview” and “play sound for incoming calls and notifications” are both toggled on.

Under settings -> appearance and sound -> chat: the options for @mention, @Everyone, Messages, and Likes and reactions are limited to “Banner and feed”, “Banner” or “none”. There are no options for sound.

I tried looking at teams.microsoft.com in my browser (Chrome for Mac) to see if I got different settings options there but they look exactly the same as the options on the desktop app.

The banners don’t show up at all and it seems that though I should be receiving sound on notifications, I can’t actually receive that sound? Which is very frustrating. I have a second screen that I work on everyday, so sound is the notification setting that I am most reliant on - if I’m not looking at my laptop screen and don’t see a banner, the notification sound is critical (assuming that the banners for notifications begin to appear, which they currently don't).

I have tried finding a solution to this online and I am having no joy. Please can someone assist me. Also, let me know if you can figure out why I can’t upload screenshots - I tried two different browsers and hard refreshed multiple times. I used different image extensions (.png and .jpg). I then gave up.

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Anonymous
2023-09-01T12:54:49+00:00

Okay well this is embarrassing. It’s a very simple solution.

For all your Mac users, Apple has decided that no app will determine the notification settings. Here’s what you do to fix those settings:

Open your System settings, identified by the cog icon.

System settings -> notifications -> Microsoft Teams

Toggle “Allow notifications” to on.

That’s it. That’s what worked for me. Currently very glad I did not use my name when posting this question.

Hope this helps.

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  1. Anonymous
    2024-06-17T21:30:06+00:00

    I tried everything having to do with notifications, focus and do not disturb as well as made sure sound was enabled in Teams, nothing worked.

    What fixed it was going to Teams > Settings > Notifications and Activities > Uncheck: Use Team sound for notifications...

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  2. Anonymous
    2024-06-11T13:10:32+00:00

    New Teams on Macbook Pro (Sonoma 14.4.1) running TEAMS: Version 24137.2008.2919.177 (24137.2008.2919.177) same issue. I tried New Teams months ago and ran into this and now cannot use Classic Teams and am missing messages constantly!

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  3. Anonymous
    2024-06-07T15:47:00+00:00

    I have the same issue, but it's random. Sometimes notifications work (banner and sound) sometimes it doesn't. I haven't pinpointed the root cause. I did check my Mac system settings and confirmed it was already toggled on for Microsoft Teams notifications. I tried going back into Microsoft Teams and Settings > Notifications switching to Notification style = Mac to see if that also needs to be applied.

    Microsoft also always auto-mutes every single new chatroom, which is very annoying. I checked and it's not set to automute, so I don't know why this happens. I've experienced so many issues being in Microsoft on my Mac, so I just assume it's a general issue of Mac and Microsoft not working well together.

    If Slack and gChat can do things, why can't Microsoft?

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  4. Anonymous
    2024-06-07T10:24:53+00:00

    Thanks! it did work for me.

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