Speakers have no sound in Teams (ONLY Teams)

Anonymous
2025-01-02T14:55:45+00:00

I have tried everything, and I have boiled the issue down to Teams. A user has been having issue when on Teams they cannot hear anyone. No matter what they do there is no sound. Thier laptop speakers work perfectly fine in 10 different applications (Google Meet, Zoom, Chrome, Firefox...) Teams is the ONLY application that can't seem to use the speakers. I have tried reinstalling the audio driver from both Dell and form the manufacture with no change. I have tried removing all other sound devices then it, same issue. I have tried making it the default communication device, same issue. I have tried using headphones plugged into the 3.5mm jack, same issue. The only thing I can boil it down to is Teams. I have no idea what Teams does to audio, but this is not the first time it's been a Teams issue. I have a pair of Jaybird Vista Bluetooth headphones, and they cause teams to bluescreen. Been using them for 3+ years no issues on 3 different laptops. We move to Teams, bluescreens every day. Stop using them low and behold the bluescreens stop happening. Call MS support and I get told to use another pair there is obviously something wrong with mine (the pair that has been working perfect for 3+ years) I also tried them on a new machine, same issue, blue screen.

Any ideas of what to check next for this audio issue? Users can't do any meetings because they can't hear anyone. They have to use their phone to join meetings with audio which is really annoying for the user.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-01-06T14:42:30+00:00

    Fantastic - thank you Steve!

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  2. Anonymous
    2025-01-06T20:32:28+00:00

    Can a moderator mark my post as the solution to this post. I cannot seem to mark it as solved when it's my own post!

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  3. Anonymous
    2025-01-07T10:06:15+00:00

    We are currently having the same problem with Jabra headsets and microphones not getting a signal in teams. Seems to be a similar problem but the solution does not work because there is no enhancement button in the sound settings.

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  4. Anonymous
    2025-01-07T12:02:59+00:00

    how come you found, that this settings has something in common with such wierd situation, that only teams does not work as expected. crazy, but you've saved me quite a bunch of time! thanks a lot!

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  5. Anonymous
    2025-01-07T14:10:08+00:00

    Hours of troubleshooting and just turning any feature I could find to do with sound on or off and testing it again!

    Microsoft need to fix whatever the heck they do with Teams and audio because it is a real issue that they don't seem to care about!

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