Managing sound and video settings during Teams meetings and calls for optimal communication
Thanks so much Steve. This solution fixed the issue.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I have tried everything, and I have boiled the issue down to Teams. A user has been having issue when on Teams they cannot hear anyone. No matter what they do there is no sound. Thier laptop speakers work perfectly fine in 10 different applications (Google Meet, Zoom, Chrome, Firefox...) Teams is the ONLY application that can't seem to use the speakers. I have tried reinstalling the audio driver from both Dell and form the manufacture with no change. I have tried removing all other sound devices then it, same issue. I have tried making it the default communication device, same issue. I have tried using headphones plugged into the 3.5mm jack, same issue. The only thing I can boil it down to is Teams. I have no idea what Teams does to audio, but this is not the first time it's been a Teams issue. I have a pair of Jaybird Vista Bluetooth headphones, and they cause teams to bluescreen. Been using them for 3+ years no issues on 3 different laptops. We move to Teams, bluescreens every day. Stop using them low and behold the bluescreens stop happening. Call MS support and I get told to use another pair there is obviously something wrong with mine (the pair that has been working perfect for 3+ years) I also tried them on a new machine, same issue, blue screen.
Any ideas of what to check next for this audio issue? Users can't do any meetings because they can't hear anyone. They have to use their phone to join meetings with audio which is really annoying for the user.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks so much Steve. This solution fixed the issue.
Same issue only for Dell 5450 laptops.
I could honestly kiss you
Having this issue with some 40 users, and this has just fixed them all after weeks of frustration
Thank you SO much! I was lost on what could possibly be causing this issue and had already spent hours on it. I was about to throw in the towel. This worked for one of my users.
Just started a new job for work. I thought I was going crazy that my teams audio wasn't working. I followed your steps and now it works. THANK YOU SO MUCH!!!!!!!!!!!!!!