Register the new Teams as the chat app for Microsoft 365(requires restarting Microsoft 365 applications) is not working

Anonymous
2023-10-13T06:21:17+00:00

Register the new Teams as the chat app for Microsoft 365(requires restarting Microsoft 365 applications) is not working, Can't chat with contacts in Outlook

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2023-10-16T06:19:28+00:00

    By the way, none of my other colleagues can check this option.

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  2. Anonymous
    2024-05-20T14:36:14+00:00

    Also ran into this issue on a small subset of our fleet.

    After spending way too much time comparing working and non-working workstation settings, I identified that the non-working machines were all missing:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\IM Providers\MsTeams

    Image

    It looks like it also worked on machines that had it above Wow6432Node. After exporting from a working machine and importing to a non-working machine issue was resolved post-reboot.

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  3. Anonymous
    2023-10-16T08:39:39+00:00

    Same problem here. Impossible to check this option.

    Version 2308 (Build 16731.20376)

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  4. Anonymous
    2023-10-23T05:59:28+00:00

    There is no solution or explanation for this problem. Very disappointed with Microsoft!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  5. Anonymous
    2023-10-19T14:34:52+00:00

    My work around for Executives that need the status bubbles back in Outlook is to leave the new TEAMS experience. Once TEAMS classic is back up and running, launching Outlook will show the status bubbles again.

    Other posts are pointing to an issue with the HKCU\SOFTWARE\IM Providers key; we will have to wait for the Office/Teams product groups to resolve the issue with NEW TEAMS.

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