This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have also been experiencing this for the last month or so.
Model: Modern Wireless Headset
Hardware version: 6
Firmware version: 2.29.139
Region Code: 1
Model: Microsoft USB Link
Hardware version: 0.0.1.255
Firmware version: 1.00
Microsoft support are due to call me this morning so will see what they say, fully expecting 'have you updated the firmware and drivers'
Been advised to try and export teams logs and send them over when it next occurs (however system may not respond enough to do so) which they'll then escalate internally. Also advised them of this thread and increasing number of customers with the same issue and provided the URL
Logged our own support ticket with Microsoft and made them aware of this thread. So far just received basic troubleshooting but hoping for something a bit more concrete by the beginning of next week.
please let me know what they say thank you
same issue here, since Microsoft Teams Version 1.6.00.16472 - also note that back-versioning to 1.6.00.16372 fixes it, but then the auto-update eventually brings the version forward and we're back to square one. Version 1.6.00.17564 appears to still have the problem as well...