Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  2. Anonymous
    2023-06-30T12:30:59+00:00

    We also have this issue within our business, it's becoming a major problem, we have around 100 of these headsets and getting more and more reports of this exact issue occurring, (freezing joining a call, remove dongle and instantly unfreezes) I've also found that the audio volume slider in windows ceases to respond at the same time...dongle removed instantly works again. This is a recent occurrence starting a couple of weeks ago, it is extremely unlikely to be hardware related as they were all working fine previously and to have so many of the same problem all at once suggests MS have changed something, causing this bug.

    This is only occurring with the MS modern wireless headsets and MS usb link dongles they come with, we also have Jabra evolve wireless headset/dongle pairs which this issue does not ever occur with (we have done heavy testing switching one to the other)

    It's almost as if the featureset built into these headsets for teams is causing the problems (the jabras don't have this same teams button featureset)

    I've not found anything via event viewer at the time it freezes (though do see entries for the removal and re-connection of the dongle)

    Teams is fully upto date as is the dongle and headset firmware and drivers, occurring on various CPU generations so doubt there's a link there

    MS need to pick this up and actually look into it now...

    note: this has also been raised by other customers on other threads who have taken many diagnostic steps but still having the same issues. Allegedly teams via a browser works, only the desktop version is affected, unfortunately its the desktop version we require working...

    Teams with Microsoft Modern Headset Freezing/Lagging - Microsoft Community Hub

    Regarding the process mentioned earlier in the thread I have tried ending these a)during an attempted call where teams had frozen, b)after the call ended that had frozen and c)before making another call attempt which still resulted in the teams application freezing

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  3. Anonymous
    2023-07-03T15:25:41+00:00

    IT Admin here with about 50 of these devices in our organization.

    We are experiencing the same issues as all of you. Running on any device (Dell, HP, Windows 10 OS, Windows 11 OS) the result is the same: these headset just aren't working anymore.

    Did most of the troubleshooting all of you did already and just like y'all, it didn't work.

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  4. Anonymous
    2023-07-03T15:37:45+00:00

    We have about 30 users having the same issue. All of the ideas (updating headset firmware, factory reset of headset, windows updates, troubleshooting whole network, exchanging the devices etc) didn’t help. Is Microsoft working on this issue? We are having more and more people every day reporting the issue and there is still no fix for this..

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  5. Anonymous
    2023-07-04T07:46:52+00:00

    IT Admin here, We have the exact same issue with 9 of these they were working fine until about 2 weeks ago, trouble shot everything
    Finally figured out that the head set was the cause (Only the USB dongle part) as like others reconnecting the dongle temp fixes the issue. leaving the dongle disconnected and using any other hardware and everything works fine.

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