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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Alex,
I have been having the exact same issue as Joshua. Only works with teams using bluetooth. This is been happening for the last 4 months. My company computer is fully up to date and utilizes MSFT 365.
Has Microsoft come up with a solution
Kind Regards,
Sebastian
So a Headset created by Microsoft is not working correctly with Teams which is also created by Microsoft.
Mine is sitting on a shelf right now. Replaced it with a Jabra Evolve 65 and everybody is happy now.
MS needs to quit buying hardware from Realtek.
Hi,
did someone got any new Updates on this Issue?
did Microsoft sent any news on fixing this Problem:
==>
As of today, August 24, 2023, the known issue for Microsoft Modern Wireless Headset is still ongoing and we have not received any update yet regarding the ETA and fix deployment.
We are closely monitoring this case and will provide further information as soon as it is available.
Regards,
Microsoft 365 Support
Thanks for any responses!
The "fix" with the sync button doesn't work for us.
I also noticed that the problem usually occurs when you want to call someone you haven't called in a while or are calling for the first time.
Maybe it also has something to do with the Teams cache.
Hopefully Microsoft will find a solution. Our employees are already impatient.
Regards Marc
Microsoft Modern Headset for Teams hasn't been compatible with Teams since at least 6/21.
3 months of equipment with broken drivers, No support or updates from Microsoft as far as I'm concerned.
We've been switching to Jabra as well.