Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-29T16:37:05+00:00

    This is the status quo for Microsoft. I remember when I was managing an MECM server.

    Creating and deploying driver packages to Lenovos, Dells, and HPs, was a breeze. But always had some problem rear their ugly head with Microsoft branded laptops/surfaces even though I was using Microsoft MECM.

    You would figure they would work well with each other.

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  2. Anonymous
    2023-08-30T18:34:12+00:00

    > The "fix" we were provided by Microsoft was to disable the "sync device buttons" option

    I tried this yesterday, it disabled buttons on the headset that I use fairly regularly. Just my opinion but that's a bit less than acceptable workaround :)

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  3. Anonymous
    2023-09-01T16:06:55+00:00

    Did not work for me. Still the same issue.

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  4. Anonymous
    2023-09-05T06:44:42+00:00

    So a Headset created by Microsoft is not working correctly with Teams which is also created by Microsoft.

    Thats ironic that the workaround is to disable the buttons which is one the features on how this headset is marketed and why i bought it. For seamless compatibility :-)

    Very nice of Microsoft.

    I tried all workarounds. nothing works except the disabling of all buttons.

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