This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, I found the same.
I don't know what to do with headphones.
Hope Microsoft provides solution.
At this point I've given up on the Microsoft headset and bought a Jabra. Haven't had any issues since running the latest releases. Didn't want to spend the money but I hop from too many meeting to meeting to have a meeting freeze up. Even with running old releases it was still prone to the occasional meeting freeze up.
> At this point I've given up on the Microsoft headset and bought a Jabra.
I asked my boss for a new headset yesterday, it'll be here on Thursday. Been fighting with this for a couple months now and I'm not seeing any forward motion from Microsoft.
I thought maybe the 1.6.00.22378 version fixed it, but it does not appear so. Just pulled another MS headset from a user that was running that teams version and she had all the symptoms. Poor thing had been restarting teams like 10 times per day and finally complained about it, I have personally been trying with that teams version and a MS headset and it seems better, the only issue I seem to have is the headset will sometimes still "fall asleep" (white light goes off).
But yea I got a pile of these MS headsets I am too afraid to give users still.
The Jabra's are good (but expensive), I like the YeaLink BH72 headsets, I got a lot of users on those now with no problems. some people say the mic on the Yealinks does not sound as good as the jabra's but otherwise I like them better.
HI
I just followed the fix, Teams works fine without crashing. Hope not too early!
"The "fix" we were provided by Microsoft was to disable the "sync device buttons" option under the device settings in Teams.
This seems to work as a work around while we wait for the Realtek driver update.
no issue for about a week using this"