Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-24T15:45:03+00:00

    I just received this email from Microsoft today.

    Hello Philip,

    As of today, August 24, 2023, the known issue for Microsoft Modern Wireless Headset is still ongoing and we have not received any update yet regarding the ETA and fix deployment.

    We are closely monitoring this case and will provide further information as soon as it is available.

    Regards,

    Microsoft 365 Support

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  2. Anonymous
    2023-08-24T15:51:40+00:00

    "Closely monitoring"

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  3. Anonymous
    2023-08-29T08:22:07+00:00

    HI ,

    Is this issue still ongoing?

    Or is it been fixed.

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  4. Anonymous
    2023-08-29T10:53:04+00:00

    The issue is actually worse for us, Teams crashes faster that before and freezes almost Stright away most of the time it drops off or crashes teams on the first call. where before you could do 1 call before having to reconnect the device.

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  5. Anonymous
    2023-08-29T11:02:06+00:00

    The "fix" we were provided by Microsoft was to disable the "sync device buttons" option under the device settings in Teams.

    This seems to work as a work around while we wait for the Realtek driver update.

    no issue for about a week using this

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