Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

200 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-08-14T15:17:33+00:00

    thanks for this. How did you get Microsoft to acknowledge the headset issue?

    We have a ticket open with Microsoft and they keep telling me to refer the issue to the headset manufacturer who is also Microsoft, feels like a fob off and we are just going around in circles.

    We have 150 staff using these headsets with constant teams freezing/crashing issues. The Bluetooth workaround works but has its own problems.

    At one point Microsoft told me to simply use a different headset (150 of them...)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-08-14T15:21:09+00:00

    But we have avatars now! I hate to imagine the engineering put into adding that functionality. Maybe work on some thing's businesses need for a change..

    • Better Call Queue Visibility (how many calls are in Queue, which users are taking calls for a queue)
    • Better/easier call logging, I should not have to hire a data analyst and resort to PowerBI to figure out which on my users are taking Queue calls or not.
    • Better call transfer interface, it should not be hidden away in a menu and it should not put the caller on hold BEFORE you bring up the interface to see which people are available or not to transfer to.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-08-14T15:22:51+00:00

    Thanks for sharing, it's amazing how a company as big as MS can screw up so fantastically on such a simple concept as a wireless headset, you have so many companies doing it, without issues, but just because they want to embed you with telemetry (aka spyware) and useless features such as a "dedicated teams button" we get screwed over without the ability to even complaint.

    Amazing job microsoft.

    Thing is, third parties also have dedicated teams button (our jabra evolve 2's we've purchased since ditching MS ones have one) and they have no issues functioning correctly.

    Absolute joke when 3rd party gear works when their own first party stuff doesn't, and hasn't for 2 months now

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-14T15:26:37+00:00

    I think everyone should start posting this thread link to Twitter and Threads and tag their handles now as much as possible to get as many eyes on it. cause its obvious that this thread alone isn't enough to get them to fix this.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-08-14T15:31:28+00:00

    When did this come in? it says that the fix will come on the 4th but it's the 14th. does that mean it's already being tested?

    Was this answer helpful?

    0 comments