Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-07-31T17:29:10+00:00

    Does anyone have a recommendation for working headsets that I can buy for my company? At this point, it seems like the solution to this problem is to stop using this headset and start recommending that others buy from another company since they aren't willing/able to provide a software solution for their own product. (the wild thing is that this was working before whatever update broke the use of the USB Microsoft Link adapter)

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  2. Anonymous
    2023-07-31T18:26:01+00:00

    Add me to the list of angry consumers. I got about 4 users who are having issues. weird though that some have not had problems yet but maybe their teams app has not updated yet.

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  3. Anonymous
    2023-07-31T18:40:39+00:00

    Switched one to a Jabra headset and the other two I switched them to Bluetooth and removed the MS dongle. Bluetooth mode seems to work ok.

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  4. Anonymous
    2023-07-31T22:26:53+00:00

    We're all experiencing the same issues with all our Microsoft Modern Headsets. It is a real shame as they are quite nice overall but just dont work as intended.

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  5. Anonymous
    2023-08-01T04:09:58+00:00

    Hi there,

    I am so glad I came across this post as I am experiencing the same issue. Nice to know it's not just me.

    I'm sorry to report that our organisation has just released MS Teams version 1.6.00.20687 to end users and the issue still exists.

    Hopefully a fix is included in a subsequent release soon. I really don't want to have to resort to buying an alternative headset.

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