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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I also have the same issue, always have to unplug and replug the dongle.
Using bluetooth works but creates a new problem, sound is muted when I lift the microphone up for muting.
Has anyone had any update recently from Microsoft? We now have potentially four versions of Teams all not working in one way or another all stemming from this initial issue with the headset and USB link receiver.
The issue still has not been resolved by Microsoft. I'm sure they're working on it.
In the meantime we've switched our fleet of headsets to wired.
We're now seeing issues with users using wired headsets as of 27th July. I've looked and there was a feature update for admins/Teams for admin on the 27th and an update to the Web version on the same day.
Hi there,
We are experiencing these issues in our organization and have about 200 devices deployed. We have directed individuals to use Bluetooth for the meantime until the issues is resolved, not ideal as the USB Link connection is pretty seamless.
Hoping there is a resolution soon, we really like these headsets before these issues had occurred.