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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We have the same issue in our organisation, started around the same time. Annoying as we were rolling out Win 11 at the time and thought it was related to that. Only just came across this thread.
Finally, I returned it and got a new replacement: Jabra Evolve2 65 MS Teams edition, which works with no issues
I promise never to buy Microsoft hardware again!
Microsoft Store is not issuing refunds past 30 days despite the issue being caused by a Teams update (1.6.00.16472), rendering the product they sold inoperable.
Recommend you all google your local MS office and send a certified letter for an easy win.
We are experiencing these issues in our organisation in the last month or so. All have the Microsoft wireless headset.
As others haven mentioned, reinstalling teams, clearing cache etc does not fix it.
You either have to reinsert the dongle in when it freezes or switch to Bluetooth
We have close to 10 reports of the issue so far with many more out in the wild.
Microsoft really need to put priority on this and get it fixed.
Its a Microsoft headset using a Microsoft product ...
Well folks looks like Microsoft is acknowledging an issue see below:
From: Inderjit T <******@mail.support.microsoft.com>
Sent: Wednesday, July 26, 2023 4:17 PM
Cc: Prathik Singhal <v-singpr@microsoft.com>; Bill Odell <Bill.Odell@microsoft.com>
Subject: Microsoft teams application freezing with Micro... - TrackingID#2307250040009545
[External]
Hello Brian, Joshua
Greetings for the day!
Thank you for your response with reference to the case: 2307250040009545.
Yes, issue seems to be affecting multiple tenants and engineering Team is working on the resolution.
Unable to find the resolution yet. However, it seems they are going to log a call with headset owners for ongoing issue.
We will monitor the progress closely and keep you posted.
Thank you for choosing Microsoft Online Services Technical Support Team.
Best Regards,
Inderjit Singh
Microsoft 365 Support Engineer
Email Address – cvg_gur_intul_******@office365support.com
Working Hours: Monday to Friday: 10:00 AM – 17:30 PM EST
My Technical Lead: Faaiz Ahamed| Email: v-fahamed@microsoft.com
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