Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-07-14T06:22:51+00:00

    Yea, nevermind. End-users reported issues after a few days.

    Same issue.

    We've a few users using bluetooth adapters with the headset, seems to be working better with ASUS USB Bluetooth adapter so far.

    But this is not a fix, just a work around.

    So with that stated, most likely some plug & play driver issues with the microsoft wireless USB adapter.

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  2. Anonymous
    2023-07-14T10:08:09+00:00

    I have received an update from Microsoft, they have now acknowledge the issue and are investigating (see snippet from email below)

    "We have involved the Product Group team to investigate on this issue. Multiple tenants have been impacted by these issues; thus product group teams are prioritizing to this issue, but it might take some time.

    I will keep you posted regarding the updates once we receive from the product group team."

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  3. Anonymous
    2023-07-14T19:16:50+00:00

    Hello Alex I have not heard back from you are you still helping us?

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  4. Anonymous
    2023-07-14T19:17:55+00:00

    this is great please keep us up-to-date if you can thank you so so much.

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  5. Anonymous
    2023-07-17T19:33:54+00:00

    Has a solution been found to this? We also have been experiencing this same issue. Are they even aware that this is an issue?

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