Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-07-10T07:33:42+00:00

    I'm having the same issue on 2 different devices. I expect a certified device to work with Teams.

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  2. Anonymous
    2023-07-10T09:03:01+00:00

    100% not a hardware issue, unless suddenly hundreds of their hardware devices around the world suddenly failed. Very clearly a software issue.

    I've submitted a set of logs to support from a colleagues machine which just had the issue so will see what the response is. Re-linked this forum thread in the response also

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  3. Anonymous
    2023-07-10T12:55:10+00:00

    Please let me know what they say to help fix this thank you.

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  4. Anonymous
    2023-07-10T13:32:36+00:00

    It seems like microsoft pushed out a little sneaky update.

    I've few rare users on version 1.6.00.17564 - Can confirm headset finally works on this version.

    And some users still on 1.6.00.16372 - even when looking for updates on teams.

    Can anyone else confirm what version they're on and if the headset is working? :)

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  5. Anonymous
    2023-07-10T13:57:39+00:00

    Mine updated to 1.6.00.18681 today and I still get the issue.

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