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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I also received the new update from Teams and it seems to be working again with the dongle. Can anyone else give me feedback on this?
Same for me. With the latest MS Teams release (1.6.00.24078) and restored the sync option, the freeze issue seems solved.
I logged a fresh ticket, after they saw my headset was "upto date" even though my colleague has a different version but both state upto date they closed the ticket as they have no other solutions.
It was not an official release. Your best bet is to go the ticket route. They can also make an adjustment to your teams Tennant that also addresses this issue.
Good to hear that firmware 1.20 fixes the issue, I actually have a ticket open with Microsoft and trying to get the new firmware.
All our dongles are on version 1.0.
This is firmware issue with the USB Dongle. I opened a ticket with Microsoft and received a firmware that addressed this issue. It is suppose to be getting released via Windows Update, but I am not sure of the timeframe. The USB Link Firmware 1.20 is what you are after.
I have tested this version and can confirm it fixes the issue. If you have support with Microsoft, open a ticket with them and ask them to provide the USB Link 1.20 firmware.
is it possible to share it with us?