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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, they were supposed to release the Firmware this Month.
Hello from Brazil...
I didn't open any ticket and here the update to firmware 1.2 was automatic. I just open today Microsoft Accessory Center app and I saw it was updated.
I would share the firmware here but I have no idea how to get this file... maybe they're releasing the new firmware by phases
Modelo: Microsoft USB Link
Versão do hardware: 0.0.1.255
Versão do firmware: 1.20
Modelo: Modern Wireless Headset
Versão do hardware: 6
Versão do firmware: 2.29.139
Código da região: 3
You have Microsoft Teams Version 1.6.00.24078 (64-bit). It was last updated on 18/09/2023.
I tried 1.6.00.24078 this morning with the old 1.0 firmware and with the "Sync Device Buttons" option on and it still has issues. I guess I will wait for the 1.2 firmware to be made public. It's a shame Microsoft has to be so hidden about when it has problems.. like why not allow us to get to an official page that shows they know about the problem and what is going on with it, and possible "beta" fixes that we could decide to install it on our own or not.
Yea I could open a ticket but that is like an hour-long process, much of it explaining what the heck is going on to the initial tech that I would get.
my tenant admin refuses to help, Can anyone provide me the firmware update for the dongle? Appreciate the support.
Same for me.
MS Teams release (1.6.00.24078) and new USB dongle firmware 1.20 is working well.. Finally!!!