Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

200 answers

Anonymous

2023-06-27T08:35:54+00:00

For me headset is not detected in the app:
Was this answer helpful?

0 comments No comments
Anonymous

2023-06-27T06:21:40+00:00

Same problem here, for about 2 weeks.
Was this answer helpful?

0 comments No comments
Anonymous

2023-06-27T03:24:45+00:00

Hi, Joshua Romoff

Thanks for your updates and sharing. We were glad to know you found a workaround to fix this issue.

However, for our side that we need to make sure if it's a desktop client issue. That's why we suggested you to update your Teams into the latest version and clear the cache.

Furthermore, if you're using Windows OS. We recommend you to give an attempt for updating your driver - Update drivers manually in Windows (Clickable).

Please understand that for our community that we have limited resources and we could not reproduce the issue as yours. Thus, we can ask you to try the above methods and see which one can make a differences for the given issue.

Thanks for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.
Was this answer helpful?

0 comments No comments
Anonymous

2023-06-26T13:19:46+00:00
Hello,
```
The issue is fixed the moment I pull out the Microsoft modern headset USB receiver, then MS Teams un-freezes and calls work.  
```
please let me know if you read my thread above where I may have mentioned this.

but now I can only get my headset to work if I only pull out the USB then let MS teams connect then reconnect the USB for the headset.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-06-24T05:20:16+00:00
Hi, Joshua Romoff

Good day!

Thank you for posting to Microsoft Community. We are happy to help you.

According to your description, the issue of your concern that there's an unexpected issue happened on your Teams.

First of all, please be kindly to check the updates for your Teams by clicking the Teams' icon.

Also, have you tried to clear the cache for your Teams. If not, please be kindly to clear the cache as below steps:
1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key +R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.
In addition, if the issue persists, we would like to refer you to contact your administrator of the organization.

Your admin can book a meeting for you that Microsoft Online technical support team can troubleshoot this given issue by checking your logs on the backend.

Ref: Get support for Microsoft 365 for business.

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!

Sincerely,

Alex | Microsoft Community Moderator.
Was this answer helpful?

0 comments No comments