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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
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I am also having the same issue but only on certain model of devices. By chance, is yours running an Intel processor (8th Gen for me)? I am seeing this issue on devices running Intel processors but not on devices running AMD.
Alex the problem is reproducible even outside of my company can you please assist us.
I have cleared cache, updated everything and still desktop client doesn't work with headset.
@AlexChen we can help you to reproduce error. If you need more information about software or hardware, just ask. More people in company have same issue so problem is reproducible.
My desktop and the other devices having issues are all windows 10 22H2
I also checked updating the drivers which none was found
and even searched for windows updates which find no other ones.
I have updated MS teams and that still has not solved the issue.