Microsoft teams application freezing with Microsoft Modern Wireless Headset

Hello,

Please note that after working with microsoft on chat they wanted to replace the headset, how funny, I told them I have 10 brand new ones and each one I tried do not work.

the microsoft tech told me wait 12-24 hours for a supervisor to call me.
his troubleshooting steps were to:

run audio troubleshooter
update drivers
update teams - failed for him so he un-installed and re-installed MS teams.

Then he broke my audio totally then ran audio troubleshooter and then advised me with the following:

Thank you so much for letting me know. Joshua, it seems that the issue is with the headsets not with the software if there would be any issues with the Windows so your device speaker would also not work. I have updated your drivers as well but as the issue still persists it means that the issue is with the headset. I can help you in getting connected with the sales team so that they can help you with the replacement.  I can help you in getting connected with the sales team so that they can help you with the replacement or the refund, will that be fine?

June 29, 2023, 1:33 pm

Shadab

After explaining to Shadab 3 times that I do not need a replacement since I have 10 brand new ones his response was:

Sure, please let me know will it be fine if I will arrange a call back for you from my supervisor with-in 12-24 hours for your better assistance? 

The saga continues folks... if someone can debug the microsoft accessory center with WINDEBUG that would be great I am not that good with that tool and I think the answer may be with that app that interacts with the USB and Bluetooth of the Microsoft modern headset.

What versions of the USB does everyone ELSE have? this is mine.
and for the headset :

The reason I brought up the CPU is because I have tested with AMD devices, and they seem to work with no issues. Same headset will work with AMD laptops with no issue but doesn't work properly with Intel.

I don't think it's CPU related, i7 7th Gen here and I have the same issue. I have many clients with different generation of CPUs with the same problem. We make them use Bluetooth mode as workaround, but not very fancy that two MS products struggle to work together.

try this :

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe

to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.

I opened a new box and got a new headset and that still didnt work.

We are running 11th gen CPU's on the 3 we have and none of them work. HP Probook 450 G8 models with 11th gen i5 CPU's.