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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We have at least two different models and same behavior on both. -> 8JR-00004 and 8JU-00003
What model do you have we have the 8JR-00001
We have the same issue and our entire college runs on Teams telephony.
USB dongle flashes when a call is answered and crashes Teams. We now have reports of users getting blue screened when answering a call with bluetooth dongle plugged in.
Not great when Microsoft's software doesn't work with Microsoft's hardware.
hi what models are you using we are notice that people who have the issue have following
8JR-00001
Same issue here also with all of our MS Modern Headset users. Already wasted far too much time with software and drivers updates and no closer to a resolution.