Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-07-07T11:49:48+00:00

    Swedish based company here - over 200 employees using this headset.

    It has been a fkn headache to troubleshoot this as it went through firstline, secondline and finally escalated to me.

    We've a whole list of different specifications on our computers that's running these headset with freezing issues.

    The fixes that they provided us with works for 2-7 calls then the CPU (Does not matter if it's a i9 9900k or if it's a i5 8500) goes to 100% cpu usage - Like they are doing some CPU mining and freezes the whole interface.

    We're thinkin about returning over 200 headsets as they are under warranty and getting other ones since any other headset seems to be working fine.

    /Angry IT-dude

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  2. Anonymous
    2023-07-07T08:46:24+00:00

    We are having same issues in our org. It is also affecting Teams 2.0 (work preview) on the latest version. When I tested it on a previous version today it worked fine (23167.1300.2174.9186). When I updated it to the latest version (23173.802.2217.4774) the headset via USB link issues re-occured. Will let MS know on my open case.

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  3. Anonymous
    2023-07-07T08:09:43+00:00

    Our first report was around the 23rd June which tracks with Teams updates as the latest version (1.6.00.16472) was released 21st June.

    I wonder if they've made a mistake and labelled the USB dongle as not Teams certified?

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  4. Anonymous
    2023-07-07T07:53:23+00:00

    this absolutely DOES NOT fix it.

    We've had the issue on fresh built devices also and clearing the cache was one of the first things we tried.

    When it next occurs on a device I can catch before the dongle is removed i'm pulling the teams desktop logs as requested and sending them over.

    The comment above regarding the teams version sounds logical, something in the current build of the desktop app is the very likely cause and explains why we started to receive increased tickets for the issue over time

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  5. Anonymous
    2023-07-07T07:37:58+00:00

    Can you believe they referenced this thread and stated the "fix" was to clear Teams cache and reinstall Teams.

    So far nothing relating to hardware or known faults.

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