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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same exact issue here. My company ended up replacing my laptop thinking that would resolve the issue, but it hasn't. Once I unplug the USB dongle, I am able to log into meetings. Very frustrating considering I spent the money on a "Teams Certified" headset.
We are experiencing this same issue in our organization with 30-50 users.
The only work around we’ve found is to use Bluetooth. However, our desktops don’t have Bluetooth so the temporary fix is to continue to unplug and plug the dongle.
I have been also facing the same issue. When the Teams call starts, the application freezes until I disconnect the USB Link from the laptop. Hopefully Microsoft releases a fix soon.
We are experiencing this same issue in our organization with 30-50 users.
The only work around we’ve found is to use Bluetooth. However, our desktops don’t have Bluetooth so the temporary fix is to continue to unplug and replug the dongle.
The bluetooth workaround works - sort of. Teams still hangs when answering a call, it just doesn't hang for as long and most of the time I can get the call answered in ten seconds or so.
But - I also have a Plantronics wired headset that works pretty great - it's as fast as my MS Modern Headset used to be, the answer call button works (it doesn't work with MS headset and bluetooth) and the coolest part is that I can control which headset I use with the power switch on the MS headset. When I turn on the MS headset Teams uses it and when I turn it off it switches back to the wired headset.
I still want a fix, though :)
We are experiencing this same issue in our organization with 30-50 users.
The only work around we’ve found is to use Bluetooth. However, our desktops don’t have Bluetooth so the temporary fix is to continue to unplug and replug the dongle.
nothing yet waiting on users to report in and or microsoft to fix the issue.