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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OK bluetooth is not that good of a solution, They seem to go to "sleep" when in bluetooth mode and they don't wake up fast enough and reconnect fast enough to answer a lot of incoming calls.
We have been having this issue for a while now and have been scratching our heads trying to find a solution to the Teams freezing and no audio issues.
We have 100's of users with these wireless headsets and need a resolution ASAP.
that would be too easy, clearly.
Why can't they just roll back to an earlier version that didn't break? And then compare what changes were made that would be causing this.
Latest update from MS support
"We have got the recent update from product group team, and they informed that they tried disabling HID sync for some customers, but all issues still persist.
Audio loss / Muffled audio/ call connection delays / Teams freeze - all while being used with dongle.
This issue is currently on "CMD Client - Peripherals, HID, Proximity" because this issue is isolated to a particular headset, and product group are actively following up with the H/W team internally.
After many attempts, H/w team has been able to repro the problem on some machines. They will analyze the logs further to arrive at the root cause.
For now, the only available option is to use the device without dongle or switch to another device while we wait for our hardware team for next updates."