Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-12-15T14:26:51+00:00

    try this :

    When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

    When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

     

    The other fix I have found is to connect the headset via Bluetooth

     

    please let me know if anyone else has had this issue.

     

    I am starting to look at this application : accessory center.desktop bridge.device service.exe

    to see if this has something to do with this.

    What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.

    I opened a new box and got a new headset and that still didnt work.

    Let me know if you have any new info on fixing this issue.

    thanks,

    Bryan

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  2. Anonymous
    2023-11-14T17:14:38+00:00

    this small sw will fix that

    https://softradar.com/hidevolumeosd/

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  3. Anonymous
    2023-11-14T16:42:45+00:00

    Also, just to add one more thing...LOL...now my headset enables and disables constantly on it's own. The volume window opens and closes on the screen CONSTANTLY.

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  4. Anonymous
    2023-11-14T16:39:32+00:00

    Yes, there is definitely a delay and hard click noise when I join a Teams call that wasn't previously there before all this started.

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  5. Anonymous
    2023-11-14T15:34:58+00:00

    lol and on top of the muting problem, now the original issue is back with a vengeance. If you do manage to join, the mic just doesn't work.

    MS has no idea what it's doing.

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