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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Confirmed, issue persists in the same way on 1.6.00.20074.
Still the same after the recent update today.
Will wait until it's confirmed fix before spreading info to users, they've suffered enough from this issue.
My team is using the headset again and will monitor behavior.
Microsoft USB Link driver was updated 7/6/2023, was likely just approved to push out. Believe the previous version was from 2020 or 2021.
Just updated my Teams to version 1.6.00.22378 (64-bit). Joined a meeting and seems to be working as expected without freezing. Will continue to monitor.
They applied the fix and and an update came down to my MS office and MS teams. So far my issues have stopped and going to back-track to the users who were effected and confirm that it works.
What is the version of the Teams desktop that seems to have it fixed? My latest is 1.6.00.20074 (64-bit) that updated this morning.
Anyone have any idea if this problem also affected the "new Teams" desktop app? I assume it did since no one listed that as a workaround.
We tested with the "New Teams" and still had the issue. I am now back on standard teams (1.6.00.20074) but wont be reverting back to the dongle until we have a confirmed fix