This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi all,
I have the same problem. it started last week.
Every possible in this thread mentioned solutions have been followed up, but TEAMS (new) is still crashing when using the dongle.
same here..
the dongle is not working again!!
My dongle updated to 1.2 which fixed the freezing issue. However, it introduced an intermittent issue where unmuting in Teams causes the dongle light to turn green (good), but doesn't unmute the headset (light still red). Anyone else seen this issue on 1.2?
This is firmware issue with the USB Dongle. I opened a ticket with Microsoft and received a firmware that addressed this issue. It is suppose to be getting released via Windows Update, but I am not sure of the timeframe. The USB Link Firmware 1.20 is what you are after.
I have tested this version and can confirm it fixes the issue. If you have support with Microsoft, open a ticket with them and ask them to provide the USB Link 1.20 firmware.
is it possible to share it with us?
Hello,
The issue is fixed the moment I pull out the Microsoft modern headset USB receiver, then MS Teams un-freezes and calls work.
please let me know if you read my thread above where I may have mentioned this.
but now I can only get my headset to work if I only pull out the USB then let MS teams connect then reconnect the USB for the headset.