Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-07-28T07:52:04+00:00

    I don't know if Microsoft have started pushing out potential fixes, but none of our Teams calls are going through at all, no matter wireless/wired/dongle/bluetooth.

    We have found the only fix is to push users onto the pre release of Teams which in itself is hit and miss as there's no time frame on when this applies to the user. We have also found this means that calls cannot be transferred to CQ's as Teams shows unknown user once you select a CQ and then fails to transfer.

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  2. Anonymous
    2023-07-27T12:26:02+00:00

    Well folks looks like Microsoft is acknowledging an issue see below:

    From: Inderjit T <******@mail.support.microsoft.com>
    Sent: Wednesday, July 26, 2023 4:17 PM

    Cc: Prathik Singhal <v-singpr@microsoft.com>; Bill Odell <Bill.Odell@microsoft.com>
    Subject: Microsoft teams application freezing with Micro... - TrackingID#2307250040009545

     [External]

    Hello Brian, Joshua

    Greetings for the day! 

    Thank you for your response with reference to the case: 2307250040009545.  

    Yes, issue seems to be affecting multiple tenants and engineering Team is working on the resolution.

    Unable to find the resolution yet. However, it seems they are going to log a call with headset owners for ongoing issue.

    We will monitor the progress closely and keep you posted.

    Thank you for choosing Microsoft Online Services Technical Support Team. 

    Best Regards,   

    Inderjit Singh 

    Microsoft 365 Support Engineer 

    Email Address – cvg_gur_intul_******@office365support.com 

    Working Hours: Monday to Friday: 10:00 AM – 17:30 PM EST 

    My Technical Lead: Faaiz Ahamed| Email: v-fahamed@microsoft.com 

    My Team Manager: Francis Lopes | Email: v-francisx@microsoft.com 

    My Technical Advisor: Anjum Tole | Email: antole@microsoft.com 

    In order to have a consistent support experience, we recommend that you REPLY ALL when responding to this message.

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  3. Anonymous
    2023-07-27T02:09:12+00:00

    We are experiencing these issues in our organisation in the last month or so. All have the Microsoft wireless headset.

    As others haven mentioned, reinstalling teams, clearing cache etc does not fix it.

    You either have to reinsert the dongle in when it freezes or switch to Bluetooth

    We have close to 10 reports of the issue so far with many more out in the wild.

    Microsoft really need to put priority on this and get it fixed.

    Its a Microsoft headset using a Microsoft product ...

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  4. Anonymous
    2023-07-24T13:01:13+00:00

    We have the same issue in our organisation, started around the same time. Annoying as we were rolling out Win 11 at the time and thought it was related to that. Only just came across this thread.

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  5. Anonymous
    2023-07-24T12:21:13+00:00

    Hello Alex,

    MS teams has been updated to the lasted version and cache has been cleared, but same issue. We have also updated the drivers manually and that still has not solved anything.

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