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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Seems pretty random with our users, one moment calls will work fine, then next call Teams freezes connecting until dongle removed and reconnected.
Haven't noticed any patterns to when it occurs, but it does happen A LOT.
Can someone reproduce the problem?
I thought on first start up of the computer and Teams or when the headset was on standby after a while..
but I can't figure out when it happens.
If we can do that, we can narrow down the problem and perhaps find a solution ourselves. :)
I'm french so sorry if my english is not perfect ;)
So far, i tried every solution, and the only one working a bit is to deconnect the dongle and connect the headset in bluetooth.
But it brings other problems like the headset in sleep mode very quickly, and users have to put down the mic to hear something... Or else they wait about 5 secondes to hear something in the headset. Wich is very long to wait on the phone.
An other solution is to deconnect the dongle and plug in it again. But when you have a hundred call to make it's not very practical.
Did someone has an other return from microsoft support ?
It does not, everyone on this thread has already done this and more
Hi,
I have the same issue, sometimes the MS Teems freezes when I try to connect meetings when I´m using Microsoft Modern Wireless Headset. I also noticed the same behavior with my colleagues that have the same headset (it does not happen with Headset from other brands).
I tried update MS Teams and clear the cache, I will check if this fixes the problem.