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accessory center.desktop bridge.device service.exe freezing MS teams application.
When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:
When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.
The other fix I have found is to connect the headset via Bluetooth
please let me know if anyone else has had this issue.
I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.
What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.
thanks for helping guys
-Joshua R.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We are running 11th gen CPU's on the 3 we have and none of them work. HP Probook 450 G8 models with 11th gen i5 CPU's.
My 11th Gen intel CPU works but, not my intel 9th Gen CPU
It seems to be with Intel 9th Gen CPUs and your products from microsoft. please advise @AlexChen MSFT
running intel CPU 9th Gen
Alright so we're also having the same problem. I have 3 of these headsets on 3 different HP laptops. The device will work for some time and then Teams will crash on the device. The only way to fix it is to pull out the USB link, re-insert. Sometimes we even have to re-pair the headset with the USB link.
Unfortunately if I connect the headset directly via Bluetooth to the laptop it will not pick up the microphone as an audio output, so it seems like the USB link is necessary.
We've updated and even re-installed Teams, re-added the USB Link's device driver (via device manager), and the problem goes away for a couple hours but eventually it just crashes again.
This does not happen with any other wired headset device or wireless accessories (we disconnected the wireless mouse from the user's machine and tested with the same results).
The weak link has got to be the USB link having device crashes. Unfortunately it causes the calls the user is in to drop, and as such the devices are not fit for purpose. We will be requesting an exchange and testing a different brand.