Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-03-01T07:48:25+00:00

    Hi, Ciro.

    After 2 years fighting with this, the only workaround I’ve found is to disable the ir camera in the device manager. I’ve been testing it for three days and I’ve had no more camera freezing.

    The bad, windows hello will not be available.

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  2. Anonymous
    2024-02-24T21:42:04+00:00

    I hope it keeps working as expected for you.

    Thank you for your feedback and support.

    Regards,

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  3. Anonymous
    2024-02-24T18:41:26+00:00

    That's a nuisance. I'm gonna guess my problem is more mild because I only use Teams and Zoom, no other videoconferencing programs, and my processing usage is pretty basic, no advanced programs or big files. Zoom has a tendency to freeze too if I'm multitasking more than a little during the meeting and usually requires a restart mid-meeting.

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  4. Anonymous
    2024-02-24T09:22:25+00:00

    Ciro, have you tried the USB external camera ?

    That is my last resource., but I want to buy a Windows Hello compatible external camera.

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  5. Anonymous
    2024-02-24T06:27:31+00:00

    I meant restart. Sorry. I have to restart it at least twice a day since the camera freezes after a few video conferences (Zoom, Meet, New Tems).

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