Surface Pro 8 camera issues caused by Teams and New Teams

Anonymous
2023-11-02T17:38:27+00:00

Hi,

My Surface Pro 8 has always had the issue of the camera not responding after joining a Teams session, then a Zoom or Google Meet session and then a Teams session again. With the new Teams App, the problem is much worst since it manages to mess up the camera by itself; I could be in the middle of a Teams session and the camera just freezes. The problem does not go away until I reset the computer. If I place it on stand by mode, Windows cannot activate the camera when I wake it up, it takes a reset to make the camera work again.

I have seen numerous post from other users with the same problem and all I have read as an answer form Microsoft is to update drivers or firmware. I hav done that multiple times, in fact, I just did again and the problem persists. Will look for a way to get back to the previous Team desktop application to make life bearable for a bit.

I will appreciate any assistance.

Here is all my device info:

  • Información del dispositivo:
  • Nombre del dispositivo: SURFACEP8-CHM
  • Número de serie: 0F00YK2214401J
  • Modelo de Surface: Surface Pro 8 Model 1983 i5
  • SAM: 11.200.139.0
  • UEFI: 22.103.143.0
  • Versión de la app: 61.23100.116.0
  • Versión o fecha del BIOS: Microsoft Corporation 22.103.143 08/06/2023
  • Controlador Wi-Fi: 22.190.0.4
  • Edición: Windows 11 Home
  • Compilación del sistema operativo: 22621.2428
  • Procesador: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  • RAM instalada: 8 GB
  • Tamaño de almacenamiento: 19 GB free of 237 GB
  • GPU: Intel(R) Iris(R) Xe Graphics
  • Resolución de pantalla: 2880 x 1920

Regards,

Ciro H.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-02-24T00:00:46+00:00

    It’s more about a fresh profile than admin.

    Be interesting to see.

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  2. Anonymous
    2024-02-23T23:34:34+00:00

    Thaks Katy, for me it works momentarily. After a while the problem arises again and again until there is no other course other than reset the computer.

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  3. Anonymous
    2024-02-23T23:32:26+00:00

    My profile as admin rights. Since my wife and daughter are having the exact same issue on their SP7 and SP5 respectively I can say I am certain it is not related to that. You can bet there will not be an SP9 in the family ;-)

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  4. Anonymous
    2024-02-23T20:12:26+00:00

    Just out of interest have we tried with a different profile that has admin rights?

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  5. Anonymous
    2024-02-23T19:33:42+00:00

    Unbelivable. This issue is driving me nuts.

    I've been living with this error since I bought the surface pro 7+. I even got I replacement surface from Microsoft (Germany). Problem still here.

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