Can't connect Bluetooth headset to Android Teams

Anonymous
2022-12-08T00:05:25+00:00

This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does.

This appears to be an issue with MS Teams, not user error, device connectivity, etc.

I have tried the following advice previously posted without success.

  • Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference.
  • Unpair the device from Bluetooth devices (Forget devices), then reconnect.
  • Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices

Please provide advice on how I can fix this issue. It is critical for my work.

TIA

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2022-12-08T04:49:15+00:00

Hi NatashaGoode,

You may try the other options below. Hope that one of the solutions will solve the issue.

  1. Check also the apps permission on your phone like camera, microphone and also nearby devices.

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

  1. Try to connect with your bluetooth device first before you open the Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

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  1. Anonymous
    2023-05-31T21:43:30+00:00

    Thanks for your suggestion.

    I did what you said and it worked.

    I also restarted the app after allowing permission for nearby devices.

    Not sure if this also needs to be done..anywho it's now connecting to my Bluetooth headset!

    Thanks

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  2. Anonymous
    2023-05-17T15:42:21+00:00

    This did not work for me. I have tried all suggestions from reinstalling to changing nearby persmissions etc... Nothing seems to work.

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  3. Anonymous
    2023-05-17T13:11:53+00:00

    Amen - this finally worked! You should pull down all the other wrong answers on MSFT's site though, as this is the correct one. Thank you!

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  4. Anonymous
    2023-05-11T03:05:44+00:00

    i tried uninstall and reinstall then bluetooth works again Seems the pronlem was triggered by "transfer" function when i tried to switch the meeting from phone to PC. PC audio was down at the same time.

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