Can't connect Bluetooth headset to Android Teams

Anonymous
2022-12-08T00:05:25+00:00

This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does.

This appears to be an issue with MS Teams, not user error, device connectivity, etc.

I have tried the following advice previously posted without success.

  • Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference.
  • Unpair the device from Bluetooth devices (Forget devices), then reconnect.
  • Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices

Please provide advice on how I can fix this issue. It is critical for my work.

TIA

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2022-12-08T04:49:15+00:00

Hi NatashaGoode,

You may try the other options below. Hope that one of the solutions will solve the issue.

  1. Check also the apps permission on your phone like camera, microphone and also nearby devices.

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

  1. Try to connect with your bluetooth device first before you open the Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

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  1. Anonymous
    2023-06-29T12:11:19+00:00

    I can use Bluetooth in my car but not with my hearing aids on a TEAMS call. So frustrating!

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  2. Anonymous
    2023-06-28T16:23:08+00:00

    Yes, there is some progression on the fix. I, too, now can see newly connected (arrived) Bluetooth device endpoints in the audio device list where it wasn't even listed before. However, Teams still does not auto select the Bluetooth headset, even if it's the last used device. I have to manually tap the speaker button to call up the device list, then select the Bluetooth device.

    Why must Microsoft be so painful on such basic thing? Literally Teams is the ONLY VoIP app have this issue. I have 7 popular VoIP apps installed on my phone because I interact with external people for my job. Team is the ONLY app still can't figure out Bluetooth headsets.

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  3. Anonymous
    2023-06-28T03:58:16+00:00

    Previously I did not even have Bluetooth option to select when entering a call...only device and speaker.

    I updated app settings to allow nearby device THEN I also signed out off mobile teams.

    On signing in again the Bluetooth option appeared along side device and speaker.

    I have heard a beep in Bluetooth headphones when joining call but have not tested with a proper teams meeting yet though much progress!

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  4. Anonymous
    2023-06-23T16:55:10+00:00

    Agree w post above. It works in with my car Bluetooth but not with Hearing Aids :(

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