Can't connect Bluetooth headset to Android Teams

Anonymous
2022-12-08T00:05:25+00:00

This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does.

This appears to be an issue with MS Teams, not user error, device connectivity, etc.

I have tried the following advice previously posted without success.

  • Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference.
  • Unpair the device from Bluetooth devices (Forget devices), then reconnect.
  • Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices

Please provide advice on how I can fix this issue. It is critical for my work.

TIA

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2022-12-08T04:49:15+00:00

Hi NatashaGoode,

You may try the other options below. Hope that one of the solutions will solve the issue.

  1. Check also the apps permission on your phone like camera, microphone and also nearby devices.

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

  1. Try to connect with your bluetooth device first before you open the Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

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  1. Anonymous
    2023-09-25T04:39:48+00:00

    Hey,

    Thank you so much! Solution 1 worked for me. Was looking for a resolution from a long time, not sure why 'Nearby devices' had got disabled.

    Very helpful, thanks !

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  2. Anonymous
    2023-08-08T11:40:11+00:00

    I still have the issue. I think we need to file a new claim everyday. If we all complain everyday, we can get the ticket count up and maybe it will get noticed.

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  3. Anonymous
    2023-08-08T10:49:20+00:00

    thanks this worked !

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  4. Anonymous
    2023-08-07T20:10:15+00:00

    New phone and same issue. My BT hearing aids can no longer be used/recognized by teams. MS you need to fix this. The permissions "fix" dose not fix anything.

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