This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does. This appears to be an issue with MS Teams, not user error, device connectivity, etc. I have tried the following advice previously posted without success. Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference. Unpair the device from Bluetooth devices (Forget devices), then reconnect. Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices Please provide advice on how I can fix this issue. It is critical for my work. TIA

Hi NatashaGoode, You may try the other options below. Hope that one of the solutions will solve the issue. Check also the apps permission on your phone like camera, microphone and also nearby devices. Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices" Try to connect with your bluetooth device first before you open the Teams. Please let me know if this doesn't work or if you need further assistance. Thank you.

Your issue is partly your phone's. On later Android devices, the requirement of giving "Nearby devices" permission is explicitly popped. It started late last year when this requirement was added by Teams. Give it time... The issue will reappear. Enabling permission for "Nearby devices" does not solve the issue persistently. I am on Teams about 8 to 10 hours of a day, and this issue reappears randomly throughout the day. The solution mentioned to turn on BT accessory before the call also doesn't make technical sense - Android broadcast to all apps when new audio device is attached to the system... Also, not everyone has every BT accessory turned on, so you can turn it on after a call/meeting initiated, i.e., have multiple BT headsets and decided to change after call started. If "Option 2" works, it means it's an Teams app bug. If should respond to OS broadcast of new audio devices and re-enumerate its audio device/endpoint list. This is a Teams app issue - absolutely NO other app has this issue. I am talking about Zoom doesn't have it, Meet doesn't have it, WebEx doesn't have it, GotoMeeting doesn't have it. Heck, even Microsoft's own Skype doesn't have it.

I also just started having this problem and I'm SUPER annoyed! I have hearing aids that are continuously bluetoothed to my phone. They work with all the other apps I use on my phone, but Teams just recently stopped working (11th was my first Teams meeting that I had problems). I have tried the above suggestions. I have also unpaired and re-paired my hearing aids with my phone. I've uninstalled/reinstalled Teams. I also ran into the issue of enabling the Music and Audio permission, that I received the warning, "This app does not support the latest version of Android". I have a Samsung Galaxy S20 running Android 13.

As with many others here, this doesn't solve the issue. I truly believe there's an incompatibility with Teams and Android 13 since activating some App permissions gives warnings about version incompatibility. This is relatively annoying as bluetooth headsets work fine for all other applications, but for some reason with Teams in a Work Profile, Bluetooth headsets are not detected.

Hello NatashaGoode , My name is Joanna, I am an Independent Advisor and as well as a long-time Microsoft user. I’ll be happy to help you out today. I'm sorry that you are experiencing this issue, and I will try my best to assist you with this so that you find a satisfactory solution. Have you try to connect the bluetooth headset to different devices or check the battery? Another option is to Clear Bluetooth cache and data. Try clearing your Bluetooth settings entirely. Open the apps list in your phone’s settings app and tap on “Bluetooth”. If Bluetooth doesn’t appear in the list, you may need to enable “Show system apps”. Tap on the triple-dot icon in the top-right corner then select “Show system apps”. Once you’ve found and tapped on Bluetooth, tap on “Storage” to manage the saved Bluetooth data. At the bottom of the screen are two options: “Clear cache” and “Clear data”. You should try clearing the cache first then the data if that doesn’t solve the issue. Note: This step may require you to pair all of your Bluetooth devices with your phone again. Source: https://www.technipages.com/troubleshoot-blueto... Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Please let me know if this doesn't work or if you need further assistance. Thank you.

Can't connect Bluetooth headset to Android Teams

Anonymous

This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does.

This appears to be an issue with MS Teams, not user error, device connectivity, etc.

I have tried the following advice previously posted without success.

Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference.
Unpair the device from Bluetooth devices (Forget devices), then reconnect.
Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices

Please provide advice on how I can fix this issue. It is critical for my work.

TIA

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi NatashaGoode,

You may try the other options below. Hope that one of the solutions will solve the issue.

Check also the apps permission on your phone like camera, microphone and also nearby devices.

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

Try to connect with your bluetooth device first before you open the Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

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60 additional answers

Anonymous

2023-02-16T18:09:33+00:00

Your issue is partly your phone's. On later Android devices, the requirement of giving "Nearby devices" permission is explicitly popped. It started late last year when this requirement was added by Teams.

Give it time... The issue will reappear. Enabling permission for "Nearby devices" does not solve the issue persistently. I am on Teams about 8 to 10 hours of a day, and this issue reappears randomly throughout the day. The solution mentioned to turn on BT accessory before the call also doesn't make technical sense - Android broadcast to all apps when new audio device is attached to the system... Also, not everyone has every BT accessory turned on, so you can turn it on after a call/meeting initiated, i.e., have multiple BT headsets and decided to change after call started. If "Option 2" works, it means it's an Teams app bug. If should respond to OS broadcast of new audio devices and re-enumerate its audio device/endpoint list.

This is a Teams app issue - absolutely NO other app has this issue. I am talking about Zoom doesn't have it, Meet doesn't have it, WebEx doesn't have it, GotoMeeting doesn't have it. Heck, even Microsoft's own Skype doesn't have it.
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Anonymous

2023-01-13T03:34:10+00:00

I also just started having this problem and I'm SUPER annoyed!

I have hearing aids that are continuously bluetoothed to my phone. They work with all the other apps I use on my phone, but Teams just recently stopped working (11th was my first Teams meeting that I had problems).

I have tried the above suggestions.

I have also unpaired and re-paired my hearing aids with my phone.

I've uninstalled/reinstalled Teams.

I also ran into the issue of enabling the Music and Audio permission, that I received the warning, "This app does not support the latest version of Android".

I have a Samsung Galaxy S20 running Android 13.
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Anonymous

2023-01-29T19:45:52+00:00

As with many others here, this doesn't solve the issue. I truly believe there's an incompatibility with Teams and Android 13 since activating some App permissions gives warnings about version incompatibility.

This is relatively annoying as bluetooth headsets work fine for all other applications, but for some reason with Teams in a Work Profile, Bluetooth headsets are not detected.
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Anonymous

2022-12-08T00:46:37+00:00
Hello NatashaGoode ,

My name is Joanna, I am an Independent Advisor and as well as a long-time Microsoft user. I’ll be happy to help you out today.

I'm sorry that you are experiencing this issue, and I will try my best to assist you with this so that you find a satisfactory solution.

Have you try to connect the bluetooth headset to different devices or check the battery?

Another option is to Clear Bluetooth cache and data. Try clearing your Bluetooth settings entirely.
1. Open the apps list in your phone’s settings app and tap on “Bluetooth”.
If Bluetooth doesn’t appear in the list, you may need to enable “Show system apps”.
1. Tap on the triple-dot icon in the top-right corner then select “Show system apps”.
2. Once you’ve found and tapped on Bluetooth, tap on “Storage” to manage the saved Bluetooth data.
3. At the bottom of the screen are two options: “Clear cache” and “Clear data”. You should try clearing the cache first then the data if that doesn’t solve the issue.
Note: This step may require you to pair all of your Bluetooth devices with your phone again.

Source: https://www.technipages.com/troubleshoot-blueto...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let me know if this doesn't work or if you need further assistance.

Thank you.
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6 people found this answer helpful.

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