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Hello,
I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.
Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.
All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0
Previous versions of the Microsoft Teams Room application do not show these issues.
Is there a way we can downgrade these machines to an older working version?
Hope to hear from you soon.
Accessing Microsoft Teams using organizational or personal credentials
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We are not aware of any further reasons why the app would suddenly fail to launch after installation of 5.2.115.0, please open Microsoft support cases with logs so the engineering team can investigate further.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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It has been working for couple of days now. no issues so Far
We are a system integrator that installs and maintains Teams Rooms for our customers. We do have access to the rooms (RMM) but no access to the TAC of our customers. What is the best way to submit a ticket with logs for us? There are now approximately 40 rooms that no longer work for different customers. We use several brands, they all have the same problem. (Lenovo, Yealink, Intel Nuc)
In some of the testing I've been doing for this, it seems like the issue where you get the "It's taking longer than expected" message after upgrading may be related to the OS edition.
I've been able to deploy a Teams Room to a Windows 10 Enterprise system, but that same process deploying a Teams Room to a Windows 10/11 Pro system results in the "It's taking longer than expected" message. This process used to work on Windows 10 Pro on versions earlier than 5.2.115.0, but no longer does.
For those of you still getting this error, what OS Edition are you running on?