Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-07T10:26:42+00:00

    Dear StevenVE,

    I hope you are doing well!

    My sincerest apologies for the inconvenience this might be causing you, As Microsoft 365 global admin person need to raise support request with Microsoft's backend support team for further diagnose this situation from their side. They may escalate case to appropriate team via escalation process.

    If you truly understand my correct direction process information, may I please request you to provide your vote on this thread so other users can also find correct direction information via accessing this thread?

    Thank you for your kind cooperation.

    Best regards,

    Inema |Community Moderator

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  2. Anonymous
    2024-10-07T12:08:51+00:00

    We are having the same issue on 2 MTR Lenovo Thinksmart Hub 500 devices.

    The other devices with the older MTR Version 5.1.28.0 are working fine and the 2 devices with MTR Version 5.2.115.0 have troubles with login.

    Reset and reinstall of the App did not help at all.

    I am trying to upgrad from Win10 to Windows 11 right now, to see if it solves the issue.

    It would really help, if Microsoft can at least give us a chance to go back 1-2 Versions if the newest MTR App has a problem.

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  4. Anonymous
    2024-10-08T06:25:20+00:00

    We also have this problem and over 30 devices have stopped working since the update.

    Ticket with Microsoft is open, but no solution yet.

    Have you made any progress?

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  5. Anonymous
    2024-10-08T09:29:08+00:00

    Dear StevenVE,

    I hope you are doing well!

    May I know if you have tried to reimage some of the affected devices and see if there is a difference?

    ->If the issue persists, please raise a support request or in case you already raised it, kindly inform the agent to escalate the request to the MTR backend team for a credential push.

    Looking forward to your response!

    Best regards,

    Inema

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