Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2025-01-14T17:22:21+00:00

    We are running into this same issue after moving to 5.2 on our windows system. Sometimes if you restart multiple times it will work. Today's fix was to change the sign in to another conference room, save and exit. It works then go back into settings and sign it back in as the conference room account that wasnt working and save and exit and it worked.

    This really needs to get fixed.

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  2. Anonymous
    2025-01-18T11:20:35+00:00

    Just to confirm: This was also the right solution for installing MTR 5.2.115.0 on a blank SurfacePro. Thanks for the hint after days of try and error.

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  3. Anonymous
    2025-02-02T13:17:30+00:00

    After trying several solutions, after downgrading, we are online again!

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