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Hello,
I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.
Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.
All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0
Previous versions of the Microsoft Teams Room application do not show these issues.
Is there a way we can downgrade these machines to an older working version?
Hope to hear from you soon.
Accessing Microsoft Teams using organizational or personal credentials
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks, I'll keep these notes. As of right now, all our rooms are working with the older version but if they happen to auto update, I'll have to give this a try.
Hi Brandon,
Thanks for this reply.
I tried this 'manual install new teams' with one of our customers rooms, and this worked.
You describe a registry key that was set to '1' by Intune. The BlockNonAdminUserInstall registry key. When I take al look in different teams Rooms we manage, there isn't such a key available. So I have to add this registry key to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Appx
Am I correct? And if I add this, the rest of the update wil go by itself?
We manage our rooms via datto rmm, not via Microsoft device manager, so we can't use your methode to add the key as described in the article. But from datto we can do this via script.
When you installed it manually as the Skype user, did you get an access denied error? We did and that’s how we knew we had a setting blocking the install and eventually tracked down what it was. If yours just installed fine manually you might have some other cause as to why new teams isn’t installing automatically. Good luck!
Hi all,
Same issue, cannot deploy new Teams Room with autopilot. Any idea ?
I just did the factory reset and it was ver 4... something. I turned it back on after shipping to client the new version resinstalled itself even after blocking updates and it is still doing the same thing. What gives?